Terms & Conditions (GTC)

Last updated: 22 December 2025

1. Scope & Applicability

These General Terms and Conditions (GTC) apply to all offers, orders, sales, and deliveries of products and services (hereinafter "Services") by Nicolas Schwarz, operating under the name "NeverBanked" (hereinafter "NeverBanked"). By placing an order, the customer acknowledges these GTC as an integral part of the contract. Deviating terms of the customer are not recognised unless expressly agreed in writing.

2. Conclusion of Contract

The presentation of Services on the website constitutes a non-binding invitation to the customer to place an order. By submitting a binding order via the online checkout process, the customer makes a firm offer to conclude a contract. The contract is concluded when NeverBanked sends an order confirmation by email or, at the latest, upon granting access to the purchased digital Service.

3. Services

NeverBanked provides digital education products and personalised coaching services focused on careers in investment banking and related fields. All content is provided for educational and informational purposes only. We do not provide employment placement services, legal, tax, or financial advice, and we do not guarantee interviews, job offers, or specific career outcomes.

4. Prices, Payment Terms & Instalment Plans

4.1 Prices

All prices are in Swiss Francs (CHF), inclusive of statutory VAT (as a small business under the Swiss VAT threshold, VAT is not charged).

4.2 Payment Due Date

Payments are due immediately upon conclusion of the contract unless otherwise agreed. Access to digital Services is granted only after full receipt of payment.

4.3 Instalment Plans – "Secure the Offer"

For the "Secure the Offer" coaching program, the following payment options may be offered at the customer's choice:

•  One-time payment (standard price)
•  Two instalments (total price increased by 10%)
•  Three instalments (total price increased by 20%)

4.4 Default

Instalment payments are legally binding. In the event of a delay in payment, NeverBanked is entitled to suspend access to all Services until full payment is received. Default interest and collection costs may be charged.

5. Right of Withdrawal for Consumers

5.1 Statutory Right of Withdrawal

Consumers (individuals acting for non-commercial purposes) have a statutory 14-day right of withdrawal from distance contracts under Swiss law (Art. 47i OR).

5.2 Loss of the Right of Withdrawal – Digital Content

By placing an order for digital content (e.g., online courses), the customer expressly requests and consents that NeverBanked begins performance of the service before the expiry of the statutory withdrawal period. The customer acknowledges that by this request and consent, their right of withdrawal is forfeited immediately upon NeverBanked granting access to the digital content.

5.3 Coaching Services

For coaching services, the right of withdrawal expires once performance has begun (e.g., after the first scheduled coaching session or the provision of personalised materials, whichever occurs first).

6. Refunds & Cancellations

6.1 General Policy – No Right to Refund

Unless explicitly stated otherwise in these GTCs or in a separate, written service agreement, all Services (including coaching programs and digital courses) are non-refundable once the contract is concluded and performance has begun or access has been granted. The statutory right of withdrawal for consumers is governed separately in Section 5.

6.2 Specific Refund Exception for Online Courses

As a discretionary goodwill policy, and not as a legal right, NeverBanked offers a “no questions asked” refund for its stand-alone online courses (excluding any bundled coaching or personalised services), subject to the following condition:

•  The refund request must be submitted in writing to [email protected]no later than 23:59 Central European Time (CET/CEST) on the 7th calendar day following the date of purchase.

NeverBanked administers this policy in good faith. NeverBanked reserves the right to withhold a refund if technical data indicates clear abuse of this policy, such as evidence of systematic downloading or redistribution of course materials prior to the refund request. The decision of NeverBanked in such cases is final.

6.3 Coaching Programs – No Refund

All coaching programs and services (including but not limited to “Get the Interview”, “Nail the Interview”, and “Secure the Offer”) are explicitly excluded from any refund policy. They are non-refundable once performance has begun as defined in Section 5.3.

6.4 Discretion & Final Decision

Any refund granted under Section 6.2 is made at the sole discretion of NeverBanked. The provisions of this section do not create any legal entitlement to a refund beyond the statutory rights outlined in Section 5.

7. Access, Usage Rights & Rules of Conduct

7.1 Intellectual Property

All content (videos, documents, materials) remains the intellectual property of NeverBanked. The customer receives a non-exclusive, non-transferable, revocable license for personal use only.

The customer agrees not to share, copy, distribute, or sell any provided materials to any third party. NeverBanked may, at their discretion, watermark materials provided to the customer to protect their intellectual property.

7.2 Prohibited Use

Redistribution, sharing of login credentials, public display, resale, or any other commercial exploitation of the content is strictly prohibited.

7.3 Enforcement

NeverBanked reserves the right to temporarily or permanently block a customer's access in cases of violation of these GTC, especially concerning prohibited sharing or abusive behaviour.

8. Disclaimer & Limitation of Liability

8.1 No Guarantees

NeverBanked provides educational guidance based on experience. No guarantees of specific outcomes are made.

8.2 Limitation of Liability

To the maximum extent permitted by Swiss law:

•  Liability for slight negligence is excluded.
•  Liability for indirect damages, consequential damages, lost profits, missed opportunities, and data loss is excluded.
•  Liability for auxiliary persons (e.g., subcontractors, platform providers) is excluded.
•  Liability for the accuracy, completeness, or results of the information, advice, and strategies provided in our Services is excluded. Specifically, no guarantee or liability is assumed for obtaining interviews, receiving job offers, or achieving any specific career outcome.
•  In cases of mandatory liability, total compensation is limited to the amount of the fees paid for the specific Service causing the damage.

8.3 Mandatory Liability

Mandatory statutory liability (e.g., for wilful intent, gross negligence, or personal injury) remains unaffected.

9. Data Protection

The processing of personal data is governed by NeverBanked's separate Privacy Policy, which is an integral part of these GTC.

10. Final Provisions, Governing Law & Jurisdiction

10.1 Severability

Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.

10.2 Amendments

NeverBanked reserves the right to amend these GTC. Customers will be notified of material changes via email. The amended GTC shall be deemed accepted if the customer does not object in writing within 30 days of notification.

10.3 Governing Law

These GTC, the contractual relationships based thereon, and any disputes arising therefrom shall be governed exclusively by Swiss substantive law.

10.4 Place of Jurisdiction

For all disputes arising from or in connection with the contractual relationship, the exclusive place of jurisdiction shall be the registered domicile of NeverBanked, currently Uerikon, Switzerland. NeverBanked reserves the right to sue the customer at their place of domicile.

10.5 Form of Communication

Communications must be in writing; electronic communications such as email or messages sent via commonly used messaging platforms satisfy this requirement.